John Murray, Moray Golf Club
I have dealt with Paul at Morscot since I joined Moray 15 years ago . From Phone lines and internet to mobiles and card terminals, I can pop into their offices anytime. It’s great to speak to the same people and see the same faces every time. Nothing is ever a problem or too much trouble.
Trevor, Hopeman Golf Club
We have been dealing with Paul, Saira and their team at Morscot for a number of years at Hopeman Golf Club. We have always found their utility & telecom quotes competitive and more often than not made savings for us from other quotes such as energy suppliers online and GMG.
Changing to Morscot would provide you with excellent customer service and will save you money too.
Lorna Crombie, Russwood
We have been working closely with Morscot Utilities for some years now and the efficient and professional manner in which they operate allows us to concentrate on our own business rather than spend time searching for best energy contracts. Saira is always proactive and extremely helpful and we know that we are offered the best advice possible when looking at renewals.
Ruth, Highland Fine Cheeses
We have been working with Morscot for 8 years. They provide a fantastic, friendly, customer centred service. They take all of the pain out of comparing service providers and have saved us time and money each year. One of the best parts is being able to pick up the phone and speak to someone, immediately, who knows who you are and without going through call centres. I would highly recommend working with Morscot for a pain free experience.
Andrea Steel, The Galley, Lossiemouth
Utilities are one of life's nightmares and when you are running your own business it’s just one of these things that is constantly put on the back burner. Having contacted Morscot Utilities to oversee all my utility needs I am absolutely delighted with their service provided.
In today's world most businesses require a good broadband service for their premises. With my previous Telcom company, one of the big ones, I was having major broadband issues and was paying for it for the last year even though it didn't work. They sent out on 2 separate occasions Openreach engineers (which again cost me money) and the problem still couldn't be resolved. Rob from Morscot came into the shop with a new router and carried out work for about 10 minutes and hey presto we have broadband which has not dipped out since day one!! I can’t recommend these guys enough they are local, efficient and nothing is too much bother!!!
Greig Stables, Glen Grant Distillery, Rothes, Aberlour
The service which Morscot Utilities has provided us with over the years has been very impressive. It is great to have a local resource with such professional standards, who are available to talk to and answer any queries in a fast proficient manner, providing cost savings on all our utilities through smarter ways of working as well as sourcing the most competitive rates.
Malcolm Fraser, Standfast Precision Engineering Ltd, Craigellachie
Morscot Utilities have been working alongside our company for several years. They handle issues efficiently and it is refreshing to be able to speak to the same person in all the years we have been associated. We have benchmarked costs from other suppliers and found that Morscot are competitive and we have, therefore, entrusted all utilities through them.
Karen Reid at The Beauty Box, Keith
Would highly recommend Morscot, customer service is brilliant. Fantastic support allows us to get on with our business instead of dealing with all the utility companies. Saira and Rob are at the end of the phone to advise and always assure a good deal for clients. Many thanks to all at Morscot.
Pamela MacNicol, Birnie Inn, near Elgin
I have known Paul Mulholland as a business man for many years now and have always been satisfied with his company. He is very thoughtful and full on businessman. You just have to mention something and he takes care of it right away. I have no regrets dealing with Paul for many years and will continue to do so in the near future.
AJ Engineering & Construction Services Ltd
As part of a review of our utilities requirements, Morscot helped us to switch suppliers with ease and simplicity. Guiding us professionally through the switching process, and by advising us clearly on what information we should provide, Morscot have subsequently saved AJ Engineering several thousand of pounds in annual utility charges. Throughout this process Morscot have taken on board the administrative burden which AJ Engineering are grateful of.Live Preview
W.P Macleman Butchers
With multiple Butchers shops to look after its a great help to know that someone local is keeping an eye on my utility costs for me. Not only is the service free and supporting local businesses but I can pick up the phone when I have any questions.
Malcolm Macleman, W.P Macleman Butchers
Commercial Energy and Utility Brokers Providing Energy Management Consultancy throughout Scotland, including Lossiemouth, Moray, Aberdeen and Inverness
Welcome to Morscot Utilities Ltd, an independent energy and utilities consultancy company based in Lossiemouth in the North East of Scotland. As energy brokers, Morscot are constantly surveying the British utility market to give our customers the best possible deals and the lowest energy prices. Our utility brokers compare prices and services between all of the major utility companies in Scotland covering areas such as Moray, Inverness and Aberdeen. This allows us to recommend the best available deals and value for money packages to our clients, whatever their individual requirements, our energy consultants can help you.
Give us a gas bill and consult with us to start saving money right away. MORE ...
In a challenging economic climate, significant savings in your utility bills can be a real boost for your business.
It’s tempting to stay locked into the same provider for the gas supply to your business, out of habit and a feeling that you are getting a good deal because the salesperson made it sound good when you signed up a few years before.
We can get you a better deal. All you need to do is give us a gas bill and we’ll tell where you can start saving money right away.
Research has shown that two-thirds of businesses and organisations spend between five and ten per cent of their turnover on energy.
That’s an indication of what it would mean for your company if you give us the opportunity to cut your gas bills considerably.
By simply switching provider you could save yourself hundreds of pounds every year. MORE ...
It’s amazing how many businesses pay far more for their electricity supply than they should do.
By simply switching provider you could save yourself hundreds of pounds every year.
But too many bosses and managers don’t because, perhaps, they don’t know how to do it, they don’t understand their bill or they just don’t have the time.
This is where we come in. We’ll save you all the hassle by looking through your electricity costs and suggesting which suppliers will offer you a better deal.
It really is that simple so give us a call today and start saving money.
95% of businesses in Scotland are paying more than they should be for their water bills. MORE ...
It may surprise you to learn that 95 per cent of businesses in Scotland are paying more than they should be for their water bills, according to a recent report.
That money is dripping out of your profits at a time when costly overheads are already squeezing many companies and firms.
The good news is we can have your water bills analysed and tell you if you’ve been overcharged for your water.
And we can also look back at your bills over the previous five years to check if you are due a refund on the over-payments.
There is no great investment in time or money on your part – just send us your water bills and we’ll do the rest.
Choosing the right telephone system for your business can be a daunting task ... MORE ...
Choosing the right telephone system for your business can be a daunting task, from traditional telephone systems to hosted telephony there are lots of factors to consider, at Morscot we do not believe in a one size fits all approach, we have developed relationships with key suppliers that enable us to tailor a solution to your needs and budget, from conception to delivery you will be looked after by your own local Morscot Account Manager.
Are you bamboozled by the wide range of tariffs and handsets telecoms companies offer you? MORE ...
The telephone system used by your business is, of course, crucial because it keeps you connected to your customers and partners.
A landline phone and internet connection is essential if you run an office, factory or retail outlet but you also need to have an effective mobile phone service in a world where people are online 24/7.
Many business owners and managers have ended up bamboozled by the wide range of tariffs and handsets telecoms companies offer them.
We can cut through all the confusion and set you up with the best package based on your current phone and internet usage.
We can also give you great deals on handsets so get in touch and give us a look at your phone bills so we can start saving you significant cash by putting you on the right tariff with a cost-effective telephone, mobile and broadband connection.
Whatever the nature of your business you really need to have a card terminal to take electronic payment from customers and clients. MORE ...
Whatever the nature of your business you really need to have a card terminal to take electronic payment from customers and clients.
People want to pay for products and services using ‘Chip and PIN’ or ‘contactless’ payment rather than writing out cheques or fumbling around for cash.
If you are thinking of using card terminals in your business or replacing the devices you already have then get in touch with us.
We work closely with two of the biggest operators in this industry - Worldpay and Barclaycard - to ensure our customers use the correct card terminals for their business.
Switching to this form of payment will simplify customer interactions and, by reducing the amount of paperwork, it will make your business greener and more environmentally-friendly.
Few things are as important to your business as your mobile phone. MORE ...
Few things are as important to your business as your mobile phone. That little device in your pocket will contain documents, records, emails, photographs and videos which are integral to the products or services you sell.
It’s an expense you simply cannot avoid as a businessman or woman but there is no need to pay through the nose for it.
There is every chance you could be getting a much better deal.
We can suggest the handset which is right for your business and the network and tariff package which will make your mobile bill absolutely cost-effective.
We trawl through hundreds of different mobile packages so we can find the optimum one for a particular business.
Broadband / Wi-fi
Businesses, of course, rely on a strong broadband and wi-fi signal to keep them connected with customers and partners. MORE ...
Businesses, of course, rely on a strong broadband and wi-fi signal to keep them connected with customers and partners.
But are you using the right operator for your business? And could you save money by switching?
The answer to those questions could well be no and yes. And if it is, this is where we come in.
We will look at the service you are getting at present and factor in your online requirements as a business, whether you are a single or multiple user.
Many businesses are reluctant to switch, either because they don’t want the hassle or they, often mistakenly, think they are getting the best deal.
We will let you know if you could be getting a much better deal and we will do all the legwork ourselves. Simple.
Energy Complaints Procedure
At Morscot Utilities we aim to provide a professional and comprehensive service to all our customers. However, there may be occasions when we fail to provide the service you expect from us. If you contact us expressing your dissatisfaction, we will treat the matter seriously and objectively. We have a complaint procedure in place, enabling us to investigate the details relating to your complaint and provide a quick resolution. We are committed to improving our business practices wherever possible and will take on board all possible learning from any issues reported to us. We will look to change our business policy and procedures as a result.
Any complaint you make will be treated in the following stages:
1. We will acknowledge your complaint on receipt. We may, at this stage, ask you for additional information or clarification to help with our investigation into the details.
2. We will undertake an investigation into the matters you have brought to our attention.
3. We aim to provide a resolution to your complaint within 72 hours if we have all necessary information to do this. However, if we are unable to complete our investigation by this time, we will contact you informing you of progress.
4. If a resolution is not possible within 72 hours, we will aim to resolve the issue as soon as we can and will give you an update on progress every 7 days.
5. If at any stage during the process Morscot Utilities believe we will be unable to settle the issue, we will write to you with a dead lock letter.
6. In any event, we will write to you within 8 weeks of the initial complaint with the results of the investigation, and a proposed resolution of the problem.
7. Any agreed resolution will be acted on promptly.
Complaints that Morscot Utilities cannot resolve because a deadlock letter has been issued, or because the complaint has been in progress for more than 8 weeks can then be referred to the Energy Ombudsman. This body is fully approved by OFGEM. The resolution communication (in Step 4 or 5) will include an explanatory leaflet and contact details for the Ombudsman Scheme. If you are unhappy with our letter and wish to take the matter further, you will need to contact the Ombudsman to consider the matter. The Ombudsman Scheme is free and impartial. Their resolution and determination services are available in the event that Morscot Utilities and their customer are unable to reach a resolution through our customer complaint procedure.
The contact details for the Energy Ombudsman are
Energy Ombudsman, P.O. Box 966, Warrington. WA4 9DF
0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
If you wish to make a complaint or check on the progress of a complaint, please contact:
The Complaints Manager
29d Queen Street
01343 544 444
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