Customer Reviews



Commercial Energy and Utility Brokers Providing Energy Management Consultancy throughout Scotland, including Lossiemouth, Moray, Aberdeen and Inverness

Welcome to Morscot Utilities Ltd, an independent energy and utilities consultancy company based in Lossiemouth in the North East of Scotland. As energy brokers, Morscot are constantly surveying the British utility market to give our customers the best possible deals and the lowest energy prices. Our utility brokers compare prices and services between all of the major utility companies in Scotland covering areas such as Moray, Inverness and Aberdeen. This allows us to recommend the best available deals and value for money packages to our clients, whatever their individual requirements, our energy consultants can help you.



Give us a gas bill and consult with us to start saving money right away. MORE ...



By simply switching provider you could save yourself hundreds of pounds every year. MORE ...



95% of businesses in Scotland are paying more than they should be for their water bills. MORE ...

Phone Systems

Phone Systems

Choosing the right telephone system for your business can be a daunting task ... MORE ...



Are you bamboozled by the wide range of tariffs and handsets telecoms companies offer you? MORE ...

Card terminals

Card Terminals

Whatever the nature of your business you really need to have a card terminal to take electronic payment from customers and clients. MORE ...



Few things are as important to your business as your mobile phone. MORE ...

Broadband / Wi-fi

Broadband / Wi-fi

Businesses, of course, rely on a strong broadband and wi-fi signal to keep them connected with customers and partners. MORE ...

Get in Touch With Us

Energy Complaints Procedure

At Morscot Utilities we aim to provide a professional and comprehensive service to all our customers. However, there may be occasions when we fail to provide the service you expect from us. If you contact us expressing your dissatisfaction, we will treat the matter seriously and objectively. We have a complaint procedure in place, enabling us to investigate the details relating to your complaint and provide a quick resolution. We are committed to improving our business practices wherever possible and will take on board all possible learning from any issues reported to us. We will look to change our business policy and procedures as a result.

Any complaint you make will be treated in the following stages:

1. We will acknowledge your complaint on receipt. We may, at this stage, ask you for additional information or clarification to help with our investigation into the details.

2. We will undertake an investigation into the matters you have brought to our attention.

3. We aim to provide a resolution to your complaint within 72 hours if we have all necessary information to do this. However, if we are unable to complete our investigation by this time, we will contact you informing you of progress.

4. If a resolution is not possible within 72 hours, we will aim to resolve the issue as soon as we can and will give you an update on progress every 7 days.

5. If at any stage during the process Morscot Utilities believe we will be unable to settle the issue, we will write to you with a dead lock letter.

6. In any event, we will write to you within 8 weeks of the initial complaint with the results of the investigation, and a proposed resolution of the problem.

7. Any agreed resolution will be acted on promptly.

Complaints that Morscot Utilities cannot resolve because a deadlock letter has been issued, or because the complaint has been in progress for more than 8 weeks can then be referred to the Energy Ombudsman. This body is fully approved by OFGEM. The resolution communication (in Step 4 or 5) will include an explanatory leaflet and contact details for the Ombudsman Scheme. If you are unhappy with our letter and wish to take the matter further, you will need to contact the Ombudsman to consider the matter. The Ombudsman Scheme is free and impartial. Their resolution and determination services are available in the event that Morscot Utilities and their customer are unable to reach a resolution through our customer complaint procedure.

The contact details for the Energy Ombudsman are

Energy Ombudsman, P.O. Box 966, Warrington. WA4 9DF

0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)

If you wish to make a complaint or check on the progress of a complaint, please contact:

The Complaints Manager
Morscot Utiilities
29d Queen Street
IV31 6PR

01343 544 444

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The Office

Business Hours

  • Monday - Friday 9am to 5pm